outlook 2016 not deleting emails from server

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Spark! Pro series – 25th March 2022 Spiceworks Originalsįor other uses, see Friday (disambiguation).

All users in our environment are required to change their password every 30 days so she has changed her password multiple times since this happened last (we never found a solution for it previously since it seemed like a fluke or user error). The last time this happened was a few months ago and it was for the same user. If there was an issue with any of the rules, this should be happening on a regular basis. They are using the Outlook app on their phone. Actually, I’m also assuming the user is the only user with access to the mailbox. But, things have moved on and iPhones are pretty reliable.Īnyway, definitely worth switching off rules for a period (regardless of having checked them thoroughly).Īlso worth changing the account password, then you can be near enough certain the account is only being accessed in known locations.

We have some strange behaviour from some Nokia phones a few years back, the inbox contents would transfer to the deleted items folder before your eyes.

Also, is the iPhone using the built in mail app? Or the Outlook App? Or another mail app? IPhones are pretty reliable with mail sync, but if the issue came down to being a problem with the phone, i wouldn’t be surprised as such. Although you’ve checked the rules, have you tried just disabling all rules for a period of time? Also, it is worth turning off the mobile device for a period too.

Outlook 2016 not deleting emails from server